Our commitment

to you

Customer Charter

We know it’s important to you that the goods and services we say we can supply are delivered with the greatest of skill and expertise from management level right through to all operatives who work on our behalf. Whilst it can not be 100% guaranteed that problems will never be encountered, we hope to demonstrate the ability and the will to work with you to ensure you are provided with the best quality and service at all times.


With this in mind we have adopted this voluntary Customer Charter and commit to delivering on our promise. Our voluntary Charter requires us to aspire to the following:


Continued self assessment and ongoing training were practicable.

Maintaining proper records and accounts and staying up to date with current legislation, health and safety and delivering best practice.

Put in place and maintain all the necessary insurance covers including public and employers liability.


This voluntary Charter also requires that, in the unlikely event of any dispute involving price or workmanship we are willing to have our work inspected by an independent person or persons who are satisfactorily qualified in Landscaping or Horticulture relevant to the activity that has been carried out.

Code of Conduct

The voluntary Code of Conduct is issued to you in good faith as part of our commitment to provide you with the best possible service and we agree to work by the following terms:

  • Eastcott Estates Limited agree to be held responsible for its staff whilst on-site.

  • We undertake to provide a team who are adequately trained or experienced and competent for the the project and only carry out the work as specified - staff shall remain adequately supervised at all times.

  • We undertake to insure our activities against all risks whilst engaged on your site - a copy of our third party public and employers liability insurance document is available on the Eastcott Estates Web site and delivered as part of our supporting information.

  • We agree to an external vetting procedure should you be unhappy with any aspect of the project. In the unlikely event of there being a complaint, We agree for the mutual appointment of a landscape professional for the purposes of vetting and scrutinising our workmanship.

  • Should the findings of this third party consider that we are at fault, we will agree to rectify to an acceptable standard - Should a suitable way forward not be found under this method, both parties shall be obliged to continue settlement under the law of England and Wales.

Environmental Policy Statement

This policy applies to all of our direct operations. We recognise that good health, safety and environment management and performance contributes strongly to the success of the enterprise, and our policy is to:

  • Develop and implement environmental awareness and responsibility in our own staff and suppliers in normal operations, the implementation of projects and in facilities management.

  • Account for, and where possible mitigate, possible impacts to the environment during planning, design and execution of operations, project and facilities management

  • Maintain awareness of staff and suppliers to environmental legislation and regulations

  • Develop and maintain staff, and supplier awareness of environmental sustainability. Ensuring best practice with respect to energy consumption, material usage, recycling and waste disposal is adhered to.

  • Establish and sustain an effective programme for the management of Safety, Health & Environmental performance.

  • Encourage team participation in Environmental management and monitoring, and act on valid recommendations for improvement.

  • Comply with relevant statutory regulations and requirements of accrediting organisations

  • Measure performance and progress towards reductions in incidents, contaminating, materials use and energy consumption

  • Health and Safety is the responsibility of us all and we have a duty of care to each other. Accountability for this Safety, Health and Environmental Policy rests with Eastcott Estates Limited, its staff, contractors and appointed persons

  • The Company holds and appropriate Environment Agency Certificate for the transport of waste under the Control of Pollution (Amendment) Act 1989 No HAM/407740.